Staff Replies
Total staff replies: 47768
Total tickets staff replied to: 11356
Total tickets resolved without a staff reply: 2369
Average staff replies per ticket: 4.21
Average staff replies required to resolve a ticket: 4.2
Workload by Facility
| Facility | Open | Closed | Workload | Time Worked |
|---|---|---|---|---|
|
Advertising/Sponsorship
|
10
|
475
|
3.51%
|
100:44:54
|
|
Alpine Golf Course
|
2
|
430
|
3.13%
|
297:41:29
|
|
ALS
|
0
|
11
|
0.08%
|
15:07:43
|
|
Arts & Crafts
|
9
|
597
|
4.39%
|
157:14:53
|
|
Auto Hobby
|
0
|
13
|
0.09%
|
02:50:18
|
|
Aviano Lanes & Grill
|
2
|
388
|
2.82%
|
83:41:15
|
|
AYP
|
10
|
124
|
0.97%
|
44:10:23
|
|
Child Development Center - CDC
|
0
|
188
|
1.36%
|
142:10:38
|
|
Civilian Personnel - CPO
|
0
|
62
|
0.45%
|
42:08:40
|
|
Community Center - CC
|
4
|
1466
|
10.65%
|
838:59:59
|
|
Deja Brew
|
1
|
104
|
0.76%
|
73:01:33
|
|
DFAC
|
4
|
398
|
2.91%
|
210:19:22
|
|
Education Center
|
2
|
196
|
1.43%
|
92:00:40
|
|
External Orders (All non-FSS project requests)
|
4
|
714
|
5.20%
|
446:06:56
|
|
Fitness Centers
|
12
|
938
|
6.88%
|
448:03:19
|
|
FSS Command Section
|
0
|
9
|
0.07%
|
00:54:30
|
|
Grapevine input
|
0
|
56
|
0.41%
|
10:08:50
|
|
Home Fuels
|
0
|
32
|
0.23%
|
12:35:34
|
|
Italian Mensa
|
1
|
164
|
1.19%
|
14:18:29
|
|
ITT
|
8
|
1180
|
8.60%
|
258:30:45
|
|
LBV
|
45
|
1617
|
12.04%
|
838:59:59
|
|
Library
|
14
|
527
|
3.92%
|
351:24:10
|
|
Manpower
|
0
|
6
|
0.04%
|
04:22:09
|
|
Marketing
|
2
|
711
|
5.16%
|
789:17:52
|
|
Military & Family Readiness Center - MFRC
|
1
|
335
|
2.43%
|
204:27:56
|
|
Military Personnel Flight - MPF
|
2
|
47
|
0.35%
|
11:05:43
|
|
Mountain View Lodge
|
1
|
51
|
0.38%
|
17:20:51
|
|
NAF HR
|
0
|
94
|
0.68%
|
23:53:25
|
|
Noa's Mexican & More
|
0
|
4
|
0.03%
|
02:19:03
|
|
Outdoor Recreation
|
1
|
448
|
3.25%
|
254:47:36
|
|
Passport Office
|
0
|
171
|
1.24%
|
38:15:44
|
|
Post Office
|
2
|
11
|
0.09%
|
03:01:11
|
|
School Liaison
|
0
|
804
|
5.82%
|
361:33:19
|
|
Uncategorized
|
0
|
606
|
4.39%
|
123:24:17
|
|
UNITE
|
0
|
187
|
1.35%
|
103:44:21
|
|
Website Updates (31fss.com, First 31 or Out-Processing)
|
4
|
503
|
3.67%
|
198:29:43
|