Staff Replies
Total staff replies: 46863
Total tickets staff replied to: 11176
Total tickets resolved without a staff reply: 2346
Average staff replies per ticket: 4.19
Average staff replies required to resolve a ticket: 4.19
Workload by Facility
| Facility | Open | Closed | Workload | Time Worked |
|---|---|---|---|---|
|
Advertising/Sponsorship
|
6
|
467
|
3.48%
|
99:49:32
|
|
Alpine Golf Course
|
6
|
419
|
3.13%
|
296:01:08
|
|
ALS
|
1
|
10
|
0.08%
|
15:07:43
|
|
Arts & Crafts
|
13
|
573
|
4.31%
|
152:27:55
|
|
Auto Hobby
|
0
|
12
|
0.09%
|
02:47:55
|
|
Aviano Lanes & Grill
|
6
|
379
|
2.83%
|
83:28:36
|
|
AYP
|
4
|
95
|
0.73%
|
36:02:49
|
|
Child Development Center - CDC
|
0
|
188
|
1.38%
|
142:10:38
|
|
Civilian Personnel - CPO
|
1
|
59
|
0.44%
|
40:31:42
|
|
Community Center - CC
|
17
|
1445
|
10.76%
|
838:59:59
|
|
Deja Brew
|
1
|
103
|
0.77%
|
72:46:32
|
|
DFAC
|
4
|
394
|
2.93%
|
208:33:39
|
|
Education Center
|
2
|
196
|
1.46%
|
92:00:40
|
|
External Orders (All non-FSS project requests)
|
11
|
701
|
5.24%
|
422:34:45
|
|
Fitness Centers
|
11
|
932
|
6.94%
|
443:26:18
|
|
FSS Command Section
|
0
|
9
|
0.07%
|
00:54:30
|
|
Grapevine input
|
0
|
56
|
0.41%
|
10:08:50
|
|
Home Fuels
|
0
|
32
|
0.24%
|
12:35:34
|
|
Italian Mensa
|
2
|
162
|
1.21%
|
12:49:38
|
|
ITT
|
5
|
1157
|
8.55%
|
242:16:16
|
|
LBV
|
38
|
1586
|
11.95%
|
838:59:59
|
|
Library
|
21
|
508
|
3.89%
|
345:32:26
|
|
Manpower
|
0
|
6
|
0.04%
|
04:22:09
|
|
Marketing
|
3
|
710
|
5.25%
|
789:12:26
|
|
Military & Family Readiness Center - MFRC
|
2
|
331
|
2.45%
|
200:06:11
|
|
Military Personnel Flight - MPF
|
1
|
46
|
0.35%
|
08:54:37
|
|
Mountain View Lodge
|
2
|
50
|
0.38%
|
17:11:09
|
|
NAF HR
|
4
|
90
|
0.69%
|
22:39:59
|
|
Noa's Mexican & More
|
0
|
4
|
0.03%
|
02:19:03
|
|
Outdoor Recreation
|
3
|
441
|
3.27%
|
252:24:50
|
|
Passport Office
|
0
|
171
|
1.26%
|
38:15:44
|
|
Post Office
|
1
|
11
|
0.09%
|
02:26:37
|
|
School Liaison
|
0
|
804
|
5.91%
|
361:33:19
|
|
Uncategorized
|
0
|
602
|
4.43%
|
123:01:37
|
|
UNITE
|
0
|
187
|
1.38%
|
103:44:21
|
|
Website Updates (31fss.com, First 31 or Out-Processing)
|
2
|
490
|
3.62%
|
169:57:20
|