Staff Replies
Total staff replies: 47422
Total tickets staff replied to: 11268
Total tickets resolved without a staff reply: 2359
Average staff replies per ticket: 4.21
Average staff replies required to resolve a ticket: 4.21
Workload by Facility
| Facility | Open | Closed | Workload | Time Worked |
|---|---|---|---|---|
|
Advertising/Sponsorship
|
9
|
472
|
3.51%
|
100:19:48
|
|
Alpine Golf Course
|
2
|
428
|
3.14%
|
297:29:01
|
|
ALS
|
0
|
11
|
0.08%
|
15:07:43
|
|
Arts & Crafts
|
15
|
583
|
4.37%
|
154:26:48
|
|
Auto Hobby
|
0
|
13
|
0.09%
|
02:50:18
|
|
Aviano Lanes & Grill
|
2
|
385
|
2.83%
|
84:04:07
|
|
AYP
|
3
|
110
|
0.83%
|
40:01:31
|
|
Child Development Center - CDC
|
0
|
188
|
1.37%
|
142:10:38
|
|
Civilian Personnel - CPO
|
1
|
61
|
0.45%
|
42:08:40
|
|
Community Center - CC
|
11
|
1456
|
10.72%
|
838:59:59
|
|
Deja Brew
|
1
|
104
|
0.77%
|
72:48:00
|
|
DFAC
|
4
|
396
|
2.92%
|
208:50:58
|
|
Education Center
|
2
|
196
|
1.45%
|
92:00:40
|
|
External Orders (All non-FSS project requests)
|
7
|
709
|
5.23%
|
445:06:24
|
|
Fitness Centers
|
7
|
936
|
6.89%
|
447:04:26
|
|
FSS Command Section
|
0
|
9
|
0.07%
|
00:54:30
|
|
Grapevine input
|
0
|
56
|
0.41%
|
10:08:50
|
|
Home Fuels
|
0
|
32
|
0.23%
|
12:35:34
|
|
Italian Mensa
|
1
|
164
|
1.21%
|
14:18:29
|
|
ITT
|
8
|
1166
|
8.58%
|
253:21:46
|
|
LBV
|
33
|
1605
|
11.96%
|
838:59:59
|
|
Library
|
12
|
518
|
3.87%
|
350:22:15
|
|
Manpower
|
0
|
6
|
0.04%
|
04:22:09
|
|
Marketing
|
2
|
711
|
5.21%
|
789:17:52
|
|
Military & Family Readiness Center - MFRC
|
1
|
333
|
2.44%
|
204:26:36
|
|
Military Personnel Flight - MPF
|
0
|
47
|
0.34%
|
09:01:01
|
|
Mountain View Lodge
|
2
|
50
|
0.38%
|
17:11:09
|
|
NAF HR
|
0
|
94
|
0.69%
|
23:53:25
|
|
Noa's Mexican & More
|
0
|
4
|
0.03%
|
02:19:03
|
|
Outdoor Recreation
|
2
|
445
|
3.27%
|
254:46:48
|
|
Passport Office
|
0
|
171
|
1.25%
|
38:15:44
|
|
Post Office
|
2
|
11
|
0.09%
|
03:01:11
|
|
School Liaison
|
0
|
804
|
5.87%
|
361:33:19
|
|
Uncategorized
|
2
|
602
|
4.41%
|
123:02:58
|
|
UNITE
|
0
|
187
|
1.37%
|
103:44:21
|
|
Website Updates (31fss.com, First 31 or Out-Processing)
|
2
|
496
|
3.64%
|
171:16:07
|